Getting a call
(503) 555-0124
We answer the phone for cleaning companies, quote the job from your own rate card, and book it onto the schedule.
Almost nobody leaves a voicemail. They ring the next name on the list. Whoever picks up first gets paid.
10:14 AM
The phone rings while the vacuum is running and both hands are in somebody else’s oven. It is a three-bed deep clean, and she is calling three companies this morning.
Answered in your greeting, priced off your rate card, and booked into a slot your crew genuinely has free. Nobody stops cleaning to do it.
6:40 PM
The version where it went to voicemail. You ring her back from the van and she booked the company that picked up at 10:15.
Some want to book, some want a price, some really do need you. We work out which, and deal with it on the call.
Bedroom and bathroom count, rough square footage, and whether the place has ever been done properly. That is your rate card, and it gives the caller a number before they hang up rather than a promise that you will call back tonight.
Every business here was already getting the calls. Same marketing, same prices, same size team. The only change is that somebody picked up.
+29
recurring cleans
“I was quoting from a driveway at nine at night. Now the quote is done before I have parked.”
The leak is the phone, and it closes in an afternoon. Most people are answering calls the same day they sign up.